Our service standard
Every commitment, in writing.
The standards we hold ourselves to on each machine and each visit, the same ones a property manager reads before deciding to work with us.
What every location receives
The standard, stated plainly.
Every claim we make on the rest of this site reduces to the commitments below. No asterisks, no tiers that quietly downgrade once you sign.
| Standard | Our commitment |
|---|---|
| Restock response | On real demand Triggered by usage and service review, not a fixed weekly calendar. |
| Service acknowledgement | Same business day On any support contact, every weekday, by a local operator. |
| Machine uptime | Monitored Where telemetry is available, issues are flagged early and addressed quickly. |
| Product rotation | 1 cycle Slow-moving SKUs replaced within one restock cycle. |
| Inventory freshness | 80% rule No product placed past 80% of its shelf life. |
| Cashless payments | Every machine Tap, card, Apple Pay, Google Pay, and cash where the location requires it. |
| Pricing transparency | On-machine Shelf prices posted on the machine. No surprise charges. |
| Refund process | Same business day Issued via the Nayax app or a posted QR code. |
| Location cost | $0 upfront No upfront cost for approved placements. No commissions taken from the location. |
| Agreement | 12-month renewable A clear agreement defining expectations, access, service responsibilities, and renewal terms. |
What this means for you
Standards are only worth the outcome they produce.
The people at your property rarely face an empty machine.
We restock on real demand and review service needs so empty rows do not become your team's problem. Where telemetry is available, we often hear about an issue before the people who use the space do.
Your team has nothing to manage.
No calls to chase down a vending operator, no maintenance to coordinate, no refunds to handle for anyone. One contact, one same-business-day response, done.
Clear terms from day one.
No upfront cost for approved placements and no equipment to buy. Every placement includes a clear 12-month renewable agreement that defines expectations, access, service responsibilities, and renewal terms, so nothing is left to take on faith.
Ready to set a new standard
at your property?
No upfront cost. A clear 12-month renewable agreement. Local service across Fresno, Clovis, and Madera.